Frequently Asked Questions

  • A professional organizer helps you do more than tidy up — they help you build systems that actually work for your brain and your life. If you've tried organizing on your own and the chaos keeps coming back, it's usually not a willpower problem. It's a systems problem. At Refined Interiors, I work alongside you to declutter intentionally, design layouts that match the way you actually live, and create simple habits that stick. Clients often describe the result as life-changing — not because everything is perfectly labeled, but because their home finally feels manageable.

  • My rate is $115/hour for an all-inclusive experience — no hidden fees or surprise add-ons. That rate covers planning, hands-on decluttering and organizing, labels, donation drop-offs, product research, and travel within 45 minutes of my Olympia, WA base.

    Total project cost depends on the scope of the space and how many sessions are needed. A single focused room might take 4–12 hours; a whole-home project or a move typically spans multiple sessions. I offer a free 20-minute discovery call where we'll talk through your space and I'll give you a realistic estimate before you commit to anything.

    Payment is accepted via Zelle (preferred), Venmo, credit card, cash, check, and PayPal.

  • It varies by space and pace. A single focused area — like a kitchen, pantry, or home office — typically takes 4-12 hours. Larger projects like a full-home declutter, a move-in unpack, or a senior downsizing situation often span multiple sessions over days or weeks.

    How quickly you make decisions also plays a role, which is why I work at your pace and never rush the process. During your free discovery call, we can talk specifically about your project.

  • My rate covers the full organizing experience:

    • planning and prep before we meet

    • hands-on decluttering and sorting

    • product research and shopping for organizing solutions

    • labels

    • travel within 45 minutes of Olympia

    • donation drop-offs

    • and follow-up support

    You'll never get a surprise invoice. If organizing products are needed, I'll research the best options for your space and budget — you can purchase them yourself or I can handle it and itemize the cost separately.

  • Yes — this is one of my specialties! ADHD-friendly organizing looks different from traditional organizing because the systems are designed around how your brain actually works, not how it "should" work. That means visual storage, low-friction routines, brain-friendly decision pacing, and body doubling support.

    I also offer virtual ADHD organizing sessions nationwide for clients who want coaching and accountability from anywhere.

    If you've been told you just need to "get organized" and it hasn't stuck, there's a reason — and I can help fix it.

  • Yes, and it's one of the most meaningful parts of my work. I help adult children and families navigate the process of sorting through a lifetime of belongings — whether a parent is moving to assisted living, downsizing to a smaller home, or you're managing an estate after a loss. This work is emotionally complex, and I bring a gentle, structured, judgment-free approach. We sort with intention: keeping what matters, honoring what doesn't come with you, and creating a clear plan for donations, family distribution, and disposal. I serve Olympia and the Greater South Sound area in person, and I'm also available virtually nationwide.

  • The Refined Method is my signature approach to home organizing, developed through years of working with overwhelmed households in Olympia and beyond. Unlike one-size-fits-all organizing systems, the Refined Method starts with understanding how you naturally sort and store things — then builds around that. The result is a home that stays organized because it works with you, not against you.

    Read more about it here.

  • We start with a free discovery call to map out the scope — how many rooms, your timeline, and what feels most overwhelming. In session, I work alongside you room by room. I help you make decisions on what stays (and earns a place in your new home), what gets donated, what goes to family members, and what can be let go of. I handle the physical sorting, organize items by category, coordinate donation drop-offs, and help you see the process clearly so decisions feel manageable rather than paralyzing. You don't have to have it all figured out — guiding you through it is my job.

  • Ideally, 4–8 weeks before your move date. This gives us enough time to work through the home systematically without the pressure of an approaching deadline. That said, I've helped clients in crunch situations with as little as 1–2 weeks notice — we just focus on the highest-priority spaces first. If you're moving out of a home you've lived in for many years, or you're helping a parent downsize, earlier is always better. Reach out as soon as you know your timeline and we'll build a plan around it.

  • Ideally move-in day or the day after, before the "good enough for now" decisions calcify into permanent clutter. The sooner we get in, the easier it is to set things up intentionally rather than just finding a spot for things to land. That said, I regularly help clients who've been living out of boxes for weeks or even months — it's never too late to get properly settled. If you're moving to Olympia, Lacey, Tumwater, or the surrounding South Sound area, reach out as soon as you have a move-in date and we'll get on the calendar.

  • Yes — virtual organizing is available to clients anywhere in the United States (and beyond). Virtual sessions work especially well for decluttering, ADHD coaching, space planning, body doubling, and unpacking support. We connect via video call and I guide you through the process in real time. Many clients are surprised by how effective it is.

  • Yes! My primary service area is Thurston County, Washington, but I’m available to come to you or connect virtually.

    I have clients in California, Pennsylvania and North Carolina. All travel expenses (airfare, accommodation, etc) are covered by the client.

  • That's totally up to you. Some clients prefer to hand over the keys and come home to a transformed space — I work independently and confidently on my own. Others like to be present for the decision-making, especially during the decluttering phase when you need to decide what stays and what goes. I'll always flag items that need your input, but I can handle the rest. Whatever approach feels right to you is the right approach.

  • Completely. Everything that happens in your home stays between us — I never share details, photos, or information about any client without explicit permission. Before-and-after photos are only used on my website or social media if you specifically agree to it. Many clients are navigating sensitive situations — estate items, divorce, ADHD challenges, grief, decades of accumulated belongings — and I take that trust seriously. All sessions are 100% confidential.

  • I'm Chloe Brooks, the founder and principal organizer at Refined Interiors. For larger or time-sensitive projects, I bring in a small handful of trusted, highly skilled associate organizers to help move things along efficiently. You'll always be informed in advance, and I personally oversee every project from start to finish.

  • Yes. Travel within 45 minutes (calculated without traffic) of my Olympia, WA headquarters is included in the service price. Anything above that will be charged at the hourly organizing rate.

    All additional fares (ferry tickets, tolls, etc.) will be included on the final invoice and are 100% reimbursed by the client.

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Professional Home Organizer+ Decluttering Services + ADHD-Friendly Organizing + Senior Downsizing + Virtual Organizing Olympia, WA and the Greater South Sound Area